🔄 Return & Refund Policy (Shapexy)
Last updated: October 2025
At Shapexy, we want you to love your purchase — but if something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery for items that are:
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Unworn, unwashed, and in original packaging.
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Free of makeup, deodorant, or perfume stains.
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With all tags and hygiene seals intact.
How to Start a Return
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Email support@shapexy.com with your order number and reason for return.
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Our team will provide return instructions and the return address.
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Once your item is received and inspected, we’ll process your refund or exchange.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after inspection.
Please note: shipping fees are non-refundable unless the product arrived damaged or incorrect.
Exchanges
If you need a different size, please mention it in your return request — we’ll gladly arrange an exchange (based on stock availability).
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll fix it immediately.